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Customer-facing delivery · Intermediate · 4 h

Delivering in the field

Demo on the customer's data, handle things going wrong in front of them, and hand over a system with runbooks and feedback loops.

Why employers care: Forward deployed engineers are judged on adoption, not on demos. Handing over something the customer can run is what gets renewals.

In the roadmaps for: Forward Deployed Engineer

Lessons, in order

  1. Demos on the customer's dataBuild demos around the customer's own workflow, show limits honestly, and recover calmly when something breaks in front of them.3 min
  2. Handover, adoption and the feedback loopLeave the customer with a system they can run, measure adoption after launch, and turn field lessons into product improvements.3 min